Conflict Can Make Your Team Innovative: Goal Orientation Moderates the Task Conflict – Team Innovation Relationship

David DeGeest, Hong Kong Polytechnic University

Amy Kristof-Brown, University of Iowa

Although task conflict often has a negative effect on team processes and outcomes, recent advances suggest that task conflict could benefit team innovation in a contingency framework. We extend current research on contingency models of conflict by investigating the goal orientation of teams as a moderator of the task conflict-team innovation relationship. Specifically, we hypothesize that in teams with a high learning orientation (LGO), task conflict and team innovation will have a positive relationship. In teams with a high performance-prove orientation (PPGO) and teams with a high performance-avoid orientation (PAGO), there will be a negative relationship between task conflict and innovation. Results from two studies largely support these hypotheses. We discuss the theoretical and practical implications of our findings.

Communication in Educational Institution: Can we Implement Paperless Communication?

Erna Susilowardhani, Universitas Tanri Abeng

Narti Eka Putri, Universitas Tanri Abeng

In this study, researchers wanted to determine the application of communication in Tanri Abeng University (TAU). Researchers used concepts related to organizational communication, flow of information within the organization, even distribution of information, also internal communications. The research approach is qualitative descriptive. To obtain primary data, researchers use interviewing techniques and observation. For secondary data, researchers used the documentation and literature study. The results obtained are in TAU information presented primarily for downward communication, upward communication, and horizontal communication are things that are associated with learning activities and individuals. For cross-channel communication, is more individually and on employment. For the medium of communication is e-mail, instant messenger, phone, and face-to-face communication.

Proactive Complaint Management: Effects of Upsetting Voice on Justice Perception

Phimai Nuansi, NIDA Business School

Piya Ngamcharoenmongkol, NIDA Business School

Relatively little research has addressed the role of voice opportunity in service failure incident. This study attempts to investigate how perceived justice of service recovery can be influenced by an organizational procedure which proactively encourages dissatisfied customers to voice complaint to service provider. In conceptualizing a new concept of, ‘upsetting voice’, the theoretical framework is proposed to demonstrate its significant impact on perceive justice. The framework is empirically tested using scenario-based experiment. The results are expected to report that customer perceived higher procedural justice when they are invited to voice their dissatisfaction to the company. Moreover, resulted from upsetting voice concept, perceived procedural justice is expected to be able to mediate the effects of upsetting voice on distributive and interactional justice.

The Power of Color in Meaning Construction of Javanese, Batak and Chinese Descent Ethnic

Teguh Sadono, Universitas Bunda Mulia

Narti Eka Putri, Universitas Tanri Abeng

Various consumer products circulating in malls and supermarkets found in red and yellow dominant despite having historically traumatic. Questions about the power of color arose and are approached with the perspective of Peter L. Berger constructivist theory and the theory of semiotics Pierce and Roland Barthes. With a qualitative methodological approach in the tradition of phenomenology authors found that the power of color in Javanese, Batak and Chinese are determined to a large extent of belief of supernatural powers on ethnic. Expression liberation of the color aesthetic value is specified by market hegemony.